Refund policy

Return & Refund Policy – SmartMart360

At SmartMart360, we strive to provide high-quality problem-solving and smart DIY products that make your everyday life easier. Customer satisfaction is our top priority, and we are committed to offering a fair and transparent return and refund process.

Delivery Timeline

Orders are usually delivered within 5 working days
Delivery timelines may vary slightly depending on location and courier operations

Returns Eligibility

We accept return requests under the following conditions:

The product is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, in its original packaging, with all accessories included

📌 Returns will not be accepted for minor color variations or normal wear & tear.

Non-Returnable Items

Due to the nature of our products and hygiene/safety reasons, the following items cannot be returned:

Products damaged due to misuse or mishandling
Items without original packaging
Items returned after the allowed return window
Products purchased under special discounts or clearance sales

How to Initiate a Return

To request a return, please contact us with the following details:

Order ID
Clear images or videos of the product showing the issue
Brief description of the problem

📧 Email: support@smartmart360.com

Our support team will review your request and respond within 1–2 business days.

Refund Policy

Once your return request is approved:

Refunds will be processed within 5–7 business days
The refund will be issued to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

⚠️ Shipping charges (if applicable) are non-refundable.

Replacement Policy

In case of damaged or defective products, we offer free replacement
Replacement will be shipped after verification of images/videos
If the product is out of stock, a full refund will be issued

Cancellations

Orders can be cancelled before shipment only
Once shipped, cancellation requests cannot be accepted

Dropshipping Disclaimer

SmartMart360 uses Roposo Clout as its fulfillment partner.
While we ensure strict quality checks, delivery times and packaging may vary slightly depending on supplier logistics.

Need Help?

For any questions or concerns regarding returns or refunds, feel free to contact us: