Refund policy

Last updated: [26 September 2026]

At SmartMart360, we want you to be happy with every order. Because our products are shipped directly from our partner suppliers' warehouses, we follow a clear process to resolve problems quickly and fairly. Please read this policy before placing your order.

1. When Can You Request a Return or Replacement?

We accept return, replacement, or refund requests in the following situations:

Damaged, wrong, or missing item – The product arrived broken, damaged in transit, is a different item from what you ordered, or has parts missing. This must be reported within 48 hours of delivery.

Manufacturing defect – The product does not work as described on first use (for example, an electrical item that does not power on). This must be reported within 7 days of delivery.

To be eligible, the product must be unused beyond basic testing and returned with its original packaging, tags, accessories, and freebies (if any).

2. Unboxing Video (Required)

Since our products ship directly from supplier warehouses, our suppliers and courier partners require proof before approving any claim. Please record a clear, continuous, unedited video while opening your package, starting from the sealed parcel with the shipping label visible.

Claims for damaged, wrong, or missing items without an unboxing video may not be approved. This protects both you and us from disputes.

3. Items We Cannot Accept for Return

  • Change of mind, or "I no longer need it," after the product has been dispatched
  • Products that have been used, washed, installed, assembled, or damaged by the customer
  • Personal care and hygiene products once the seal or packaging is opened (for example, hair removers, trimmers, massagers, and similar items), unless they are defective or damaged on arrival
  • Liquids, cleaners, and consumables once opened, unless damaged or wrong on arrival
  • Minor differences in colour or shade due to screen or lighting differences
  • Requests raised after the time windows mentioned above

Please note: items bought at a discount or on sale are still covered if they arrive damaged, wrong, missing, or defective.

4. How to Raise a Request

Email us atΒ support@smartmart360.inΒ with:

  1. Your Order ID
  2. Your unboxing video
  3. Clear photos of the product, packaging, and shipping label
  4. A short description of the problem

We will reply within 1–2 business days. In some cases, we may need to share your evidence with our supplier for verification, which can take up to 5 business days.

5. Replacement or Refund

Once your request is approved, we will offer one of the following:

Free replacement – We ship a replacement at no extra cost. If a reverse pickup is needed, we will arrange it. Pickup may not be available in some pin codes; in that case we will guide you on self-shipping and reimburse reasonable courier costs for approved claims.

Refund – If a replacement is not available or you prefer a refund, we refund the amount paid for the affected product.

6. Refund Timelines & Methods

  • Refunds are initiated within 5–7 business days after the returned product reaches us / our supplier, or after your claim is approved (where no return pickup is needed).
  • Prepaid orders (UPI, card, net banking, wallet) are refunded to the original payment method. Your bank may take an additional 5–10 business days to show it.
  • Cash on Delivery (COD) orders are refunded by bank transfer or UPI. We will ask for your details by email or WhatsApp.
  • For approved claims, you receive a refund of the full product amount. Any COD handling fee (if charged) is non-refundable, except when the product was wrong, damaged, or defective.

7. Order Cancellation

  • You can cancel your order before it is dispatched. Since our suppliers usually dispatch within 24–48 hours, please contact us as early as possible.
  • Once an order has been shipped, it cannot be cancelled. You may refuse the delivery, but see Section 8.
  • Prepaid cancellations are refunded in full within 5–7 business days.
  • SmartMart360 may cancel an order if a product is out of stock, the delivery pin code is not serviceable, a pricing error occurred, or the order appears fraudulent. In such cases, you will receive a full refund for prepaid orders.

8. Refused or Undelivered Orders

If you refuse delivery or the parcel is returned to the supplier because you could not be reached or the address was incorrect:

  • Prepaid orders: We refund the order amount minus the actual forward and return shipping costs charged to us by the courier.
  • COD orders: We may restrict COD on your future orders.

9. Contact Us

Email: support@smartmart360.in; Working Hours: 10 AM – 6 PM, Monday to Saturday; Website: https://smartmart360.in