Shipping policy

Last updated: 26 September 2026

At SmartMart360, we work with trusted suppliers and courier partners across India to get your order to you safely. Here's everything you need to know about how we ship.

1. Where We Ship

We deliver to most serviceable PIN codes across India. We currently do not ship internationally. If your PIN code is not serviceable, we will notify you and refund any prepaid amount in full.

2. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days after confirmation.
  • Cash on Delivery orders may need a quick confirmation by call, SMS, or WhatsApp before dispatch.
  • Orders placed on Sundays or public holidays are processed on the next business day.

3. Estimated Delivery Time

Location

Estimated delivery after dispatch

Metro cities

3–5 business days

Other cities and towns

5–7 business days

Remote areas, North-East India, J&K, Andaman & Nicobar, Lakshadweep

7–12 business days

Overall, most orders arrive within 5–8 business days of ordering. These are estimates, and delays may happen during sales, festivals, bad weather, or courier disruptions.

4. Shipping Charges

  • FREE shipping on all orders across India.
  • Cash on Delivery: No extra charges or COD fees.  Any charges are shown clearly at checkout before you place your order.

5. Multiple Items, Multiple Packages

Our products are shipped directly from different supplier warehouses. If you order more than one product, your items may arrive in separate packages on different days, each with its own tracking number. This is normal, and there is no extra cost to you.

6. Order Tracking

Once your order ships, you will receive a tracking link by SMS, email, and/or WhatsApp. Tracking updates may take up to 24 hours to appear after dispatch. You can also check your order status on our Track Orders page or contact us for help.

7. Cash on Delivery (COD)

  • COD is available for eligible pin codes.
  • Please keep the exact amount ready at the time of delivery.
  • We may disable COD for certain pin codes, high-value orders, or customers who have previously refused deliveries.

8. Delivery Attempts and Address Accuracy

  • Couriers usually make 2–3 delivery attempts. Please keep your phone reachable.
  • Please double-check your name, full address, landmark, pin code, and phone number at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete details.
  • If an order is returned because of a wrong address or repeated failed attempts, re-shipping costs may apply. See our Return & Refund Policy for details.

9. Receiving Your Package

  • Please do not accept a parcel that is visibly torn, crushed, or tampered with. Refuse it and inform us immediately.
  • Record an unboxing video when opening your parcel. This is required for any claim of damaged, wrong, or missing items.
  • Report any such issue within 48 hours of delivery.

10. Delays Beyond Our Control

We are not responsible for delays caused by events such as natural disasters, heavy rain, floods, strikes, lockdowns, elections, or courier network issues. We will keep you informed and help in every way we can.

11. Contact Us

Email: support@smartmart360.in, Website: https://smartmart360.in