Shipping policy

Shipping Policy – SmartMart360

At SmartMart360, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

Order Processing Time

Orders are processed within 24–48 hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping & Delivery Timeline

Estimated delivery time: 5 working days
Delivery timelines may vary depending on:
- Customer location
- Courier partner operations
- Weather conditions or unforeseen circumstances

🚚 While we strive for timely delivery, slight delays may occur due to factors beyond our control.

Shipping Coverage

We currently ship across India
Remote or rural locations may experience slightly longer delivery times

Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout.
Any promotional free shipping offers will be mentioned on the product page or during checkout.

Cash on Delivery (COD)

COD is available for selected pin codes only.
SmartMart360 reserves the right to disable COD for certain locations or high-risk orders.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS or email.
Tracking updates may take 24 hours to reflect after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.
SmartMart360 is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Re-shipping costs (if any) must be borne by the customer.

Delivery Attempts

Our courier partners will attempt delivery 2–3 times.
If the order is returned due to unsuccessful delivery attempts, re-shipping or refund decisions will be made as per our Return & Refund Policy.

Dropshipping Disclaimer

SmartMart360 operates on a dropshipping model and uses Roposo Clout for order fulfillment.
Products may be shipped directly from third-party suppliers.
Packaging and courier partners may vary depending on supplier availability.

Damaged or Missing Items

If you receive a damaged, defective, or missing item, please contact us within 48 hours of delivery.
Share clear images or videos for quick resolution.

📧 Email: support@smartmart360.com

Force Majeure

SmartMart360 shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, or government regulations.

Contact Us

If you have any questions regarding shipping, feel free to reach out: